YEZIXIN Refund & Return Policy
At YEZIXIN, we strive to ensure your complete satisfaction with every purchase. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must be in the same condition that you received it—unworn, unused, with all original tags attached, and in its original packaging. You will also need to provide the receipt or proof of purchase to complete the return process.
How to Start a Return
To initiate a return, please contact our customer service team at yezixin@outlook.com. If your return is approved, we will send you a return shipping label along with detailed instructions on how and where to send your package. Please note that items sent back to us without first requesting a return (i.e., without prior approval via email) will not be accepted or processed.
For any questions or concerns regarding your return, you can always contact us at yezixin@outlook.com—our team is ready to assist you.
Damages and Issues
Please inspect your order immediately upon reception. If the item is defective, damaged, or you receive the wrong item, contact us atyezixin@outlook.com right away. This allows us to promptly evaluate the issue and take necessary steps to make it right, including arranging a replacement or full refund.
Exceptions & Non-Returnable Items
Certain types of items cannot be returned, including but not limited to:
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Perishable goods (such as food, flowers, or plants)
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Custom products (including special orders or personalized items)
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Personal care goods (such as beauty products)
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Hazardous materials, flammable liquids, or gases
Additionally, we do not accept returns on sale items or gift cards. If you have questions or concerns about whether your specific item is eligible for return, please contact us at yezixin@outlook.com.
Exchanges
The fastest way to ensure you receive the item you want is to return the product you currently have. Once your return is accepted and processed, you can place a separate purchase for the new item.
Refunds
We will notify you via email once we have received and inspected your returned item. We will then inform you if your refund has been approved or denied. If approved, your refund will be automatically processed to your original payment method. Please keep in mind that it may take additional time for your bank or credit card company to process and post the refund to your account—this timeline varies by financial institution.